FAQ's

FAQs — The Details Behind the Glow

What’s your Minimum Order Value?
Our minimum order value is just £100—perfect for dipping your toes into personalised candle creation.

What’s the Minimum Order Quantity (MOQ)?
We ask for 3 candles per type so we can craft your pieces efficiently while keeping your options flexible.

How should I price the candles for resale?
We suggest a recommended retail price (RRP) of £20–£25, though you know your audience best. Location, clientele, and positioning all play a part—ultimately, you’re in control of your pricing.

Do you offer free delivery?
Yes! All UK orders over £250 qualify for free delivery. For orders under £250, we charge a flat £7.99 shipping fee.

When will my order be ready?
Because each candle is hand-poured and made to order, our usual turnaround is 7–10 working days. Large or bespoke orders may take a little longer, but don’t worry—we’ll keep you updated every step of the way.

How long does delivery take once dispatched?
Once your parcel leaves us, it should arrive in 2–4 working days via standard UK shipping.

Do you ship internationally?
At the moment, we’re focused on UK fulfilment. However, international options are under exploration, so feel free to register your interest.

How do I provide my logo?
Simply email your high-resolution logo (JPEG or PDF) to info@pourtoorder.co.uk along with your order number, and we’ll take care of the rest.

What size is the product label?
We use glossy, high-quality vinyl labels measuring 99.1mm x 57mm—perfectly proportioned for elegance and impact.

What kind of wax do you use?
We use only 100% soy wax, chosen for both sustainability and performance. Here's why we love it:

  • Eco-friendly & biodegradable — made from renewable soybeans
  • Clean burning — no black soot on your walls or furniture
  • Longer burn time — giving more hours of fragrance and glow
  • Superior scent throw — holds fragrance beautifully for a consistent aroma
  • Non-toxic — safer for families, pets, and sensitive noses
  • Vegan & cruelty-free — no animal products, no animal testing
  • Easy clean-up — warm water and soap is all you need

What’s a CLP label and do I need one?
Yes, all fragranced candles legally require a CLP-compliant label (Classification, Labelling & Packaging) if they contain any hazardous ingredients, such as fragrance oils.

We include a CLP label by default, complete with our business details. If you'd prefer it to feature your company name and contact info instead, just let us know—we’re happy to tailor it. (If you don’t specify, we’ll stick with ours.)

The label includes:

  • Fragrance name (product identifier)
  • Hazard pictograms (if required)
  • Signal word ("Warning" or "Danger")
  • Hazard & precautionary statements
  • Allergen declarations
  • Contact details

These labels are a legal must for UK and EU markets—and we’ve got you covered.